It depends on your equipment, but compact units like this typically run a fibre box and router for a few hours. We'll check your devices and tell you what to expect before you sign.

No. If your provider's network or the street cabinet loses power, the internet can still go down. We keep your side powered and tell you quickly when there's a problem, so you can act or log a fault with proof.

No. The monitoring unit sits alongside your setup and only runs light checks. It doesn't sit in the path of your speed.

Not at all. We install, set up and look after everything. Business plan clients can also ask us to make changes remotely.

The equipment is ours, so we collect it. If you cancel inside the 12-month term, an early-cancellation fee covers the unused equipment cost. It's all set out in your agreement before you sign.

Only whether your connection is up and how fast it responds. We don't look at your browsing or your files. See our privacy policy.

We're based in Somerset West and install locally. Outside the area? Message us and we'll see what we can do.